Effective Date: 18/08/25

Company Name: Fenixsan Limited

Website: http://www.fenixsan.com

Fenixsan Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect and process the following personal data:

• Name, email address, phone number, and other contact details you provide.
• Business information (e.g., company name, role, and address).
• Information submitted through enquiry forms or correspondence.
• Technical information such as IP address, browser type, operating system, and browsing behaviour (via cookies and analytics).

2. How We Use Your Information

We use your personal data for:

• Providing our products and services.
• Responding to enquiries and customer support requests.
• Sending updates, newsletters, or marketing (only if you have consented).
• Improving our website, services, and customer experience.
• Meeting legal, regulatory, and compliance obligations.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent – where you have given us permission.
• Contract – where processing is necessary to deliver our services.
• Legal Obligation – where required by law or regulation.
• Legitimate Interest – for business purposes, such as improving services.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Service providers (e.g., IT, hosting, and analytics providers).
• Regulatory authorities, where required by law.
• Business partners, but only with your explicit consent.

All third parties are required to handle your data securely and in accordance with data protection laws.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, where legally permitted.
• Restrict or object to processing of your data.
• Withdraw consent at any time.
• Data portability – request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at mail@fenixsan.com

7. Cookies

Our website uses cookies to enhance user experience and analyse traffic. You can control cookie settings through your browser.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access.

9. International Transfers

Where data is transferred outside the UK/EEA, we ensure it is protected by appropriate safeguards in line with data protection regulations.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date".

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Fenixsan Limited
Number three
Siskin drive
Middlemarch business park
Coventry, Warwickshire
Post code: CV3 4FJ
West midlands
United Kingdom

Email: mail@fenixsan.com
Phone: 07818992300